At SinghalB2C.com, we strive to ensure that our customers receive high-quality IT products and satisfactory service at all times. However, if you’re not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may be eligible for a return if:

• The item is defective, damaged, or incorrect.
• The item is in its original condition and packaging (including all manuals, accessories, and invoice).
• The return request is raised within 7 days of delivery.

Non-returnable items include:

• Software once activated or downloaded.
• Antivirus keys or digital licenses.
• Products that are physically damaged due to mishandling.
• Items purchased under clearance or special promotional offers unless they are defective.

2. Return Process

To initiate a return:

1. Contact us at [email protected] or call us at 9414643086 / 9785201393 within 7 days of receiving your order.
2. Share your Order ID, reason for return, and supporting images/videos (if applicable).
3. After verification, we will guide you through the return shipping process or arrange for a pickup (wherever applicable).
4. Return shipping charges (if applicable) will be borne by the customer unless the item was defective or incorrect.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you about the status of your refund.

• If approved, the refund will be processed within 7-10 business days.
• Refunds will be made via the original payment method or via bank transfer, depending on the case.
• In case of credit facility orders, refunds (if applicable) will be adjusted in the buyer’s credit account.

Note: Refunds will not be initiated for items returned without prior approval.

4. Replacement Policy

If you’ve received a defective or incorrect item, we offer free replacement subject to stock availability.

• Replacements are subject to inspection and verification by our technical team.
• If a replacement is not available, a full refund will be issued.

5. Warranty Claims

For products covered under manufacturer warranty:

• Warranty support will be provided by the respective brand’s authorized service center.
• Please retain the invoice for warranty purposes.

6. Contact Us

For any queries related to returns or refunds, feel free to contact:

📧 Email: [email protected]
📞 Phone: 9414643086 / 9785201393
🌐 Website: www.singhalb2c.com

We thank you for shopping with SinghalB2C.com and appreciate your trust in us!